Question 1

Why is there no visible light from the treatment area?

Accepted Answer

ViruLite emits Near Infrared light, invisible to the naked eye. Built-in photo sensors ensure the LEDs work correctly, and the device will shut off if they don't.

Question 2

How do I know if my ViruLite battery is still good?

Accepted Answer

ViruLite's built-in software detects when the 9-volt battery drops below 7 volts. If this happens, the device will turn on and off within a few seconds, signaling it's time to replace the battery.

Question 3

What is the warranty for ViruLite?

Accepted Answer

ViruLite comes with a lifetime warranty covering defects in materials and workmanship.

Question 4

Where is ViruLite made?

Accepted Answer

ViruLite is proudly made in the USA.

Question 5

What is the return policy for ViruLite?

Accepted Answer

You can return your ViruLite device within 30 days of purchase. After 30 days, a three-year warranty covers defective product replacements if bought directly from ViruLite.Global. For purchases from other platforms, their return policies apply.

Support

Register Your Device Here

Frequently asked questions